Patient safety charter
Our practice has a safety culture which means that patient safety is at the forefront of everyone’s minds not only when delivering healthcare but also when setting objectives, developing procedures, purchasing new products and equipment. It is also a culture that is open and fair, where team members can discuss the challenges they face at work for the best interests of our patients. For patient safety we:
We run a clinical governance system which uses integrated risk management to identify, assess, analyse and manager all risks and incidents. The goal is continuous improvement in our care and service to you.
The Practice Manager has the overall responsibility at the practice. The team is supported through regular meetings, staff training, personal development and regular appraisals. The practice always welcomes questions, comments and suggestions from patients.
Please contact the practice manager if you have any questions or concerns.
"Following the retirement of my long standing dentist, his practice was taken over by a new team headed by Dr Mihir Shah. My first appointment at the new practice was…
"Been having problems with this tooth for ages. I was with another dental surgery in Dartford who were unable to help me and they referred me to hospital. I had…
"After learning that I'd received pretty poor dental work over the years, I was extremely nervous about having to get a fair amount of fillings (some completely new and others…
"I had an Invisalign Treatment through Dr Shah and he really couldn't have been more helpful. I am a bit pedantic so after the original final tray I was not…
"Received great service at Kreate Dental recently for a complicated procedure that went very smoothly."
"I have recently had a smile makeover. I was extremely nervous but I was immediately put at ease and was so well looked after during all my appointments. Dr. Mihir…
"The treatment I have had at Kreate Dental has been a combination of excellent care and professionalism. Dr Emma, who has treated me since registering, has always put the needs…
"Popped in for an emergency appointment this morning with the lovely Dr Emma and Danielle. Everything was thoroughly explained to me beforehand and I was very happy with the work…
"An absolutely fantastic dental surgery. The service and treatment my daughter and I have received is second to none. Our appointments are always on time, all of the staff are…