When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct
"Following the retirement of my long standing dentist, his practice was taken over by a new team headed by Dr Mihir Shah. My first appointment at the new practice was…
"Been having problems with this tooth for ages. I was with another dental surgery in Dartford who were unable to help me and they referred me to hospital. I had…
"After learning that I'd received pretty poor dental work over the years, I was extremely nervous about having to get a fair amount of fillings (some completely new and others…
"I had an Invisalign Treatment through Dr Shah and he really couldn't have been more helpful. I am a bit pedantic so after the original final tray I was not…
"Received great service at Kreate Dental recently for a complicated procedure that went very smoothly."
"I have recently had a smile makeover. I was extremely nervous but I was immediately put at ease and was so well looked after during all my appointments. Dr. Mihir…
"The treatment I have had at Kreate Dental has been a combination of excellent care and professionalism. Dr Emma, who has treated me since registering, has always put the needs…
"Popped in for an emergency appointment this morning with the lovely Dr Emma and Danielle. Everything was thoroughly explained to me beforehand and I was very happy with the work…
"An absolutely fantastic dental surgery. The service and treatment my daughter and I have received is second to none. Our appointments are always on time, all of the staff are…